Combine orders

Function Description:

Order consolidation is the function that combines two or more orders into a single order. This helps you process orders more efficiently, reduce shipping costs, and provide better customer service. Order consolidation can be performed manually or automatically using smart rules to merge eligible orders.

• Precautions
• [Manual Order Combination] Operation Steps
• [Manual Order Combination] Matching Rules
• 【Smart Order Consolidation】Operation Steps
• 【Cancel Order Consolidation】Instructions

Precautions

• Only orders in the pending status can be merged.
• When manually merging orders, ensure that the order merging rules are followed; otherwise, the merge will fail.
• Canceling a merged order only cancels the entire merged order; splitting a portion of the order is not supported.
• Smart order consolidation requires the following information to be consistent: Country/Region, Barcode, Name, Mobile Number, Administrative Region (Levels 1-3), Postal Code, Address 1, Address 2

[Manual Order Combination] Operation Steps

Manually merging orders requires you to manually select the orders to be merged. Here are the steps to manually merge orders:

Step 1:

In the "Pending" order list, select the orders you want to merge. You can select 2 to 20 orders to merge, and then click the "Merge Orders" button on the page.

Step Two:

Proceed to the next step, "Select Combined Orders." On this page, fill in the correct information. Instructions for filling in the information:

• Receipt Information: All receipt inquiries for the selected quantity order. This inquiry cannot be edited on this page; it can only be selected.
• Warehouse: If it's a single warehouse, the default drying option is selected. If there are multiple warehouses, you can adjust the settings.
• Shipping method: Select the shipping method based on the chosen warehouse conditions.
• Cash on Delivery (COD): If the currencies of the COD payments in the combined orders are the same, they will be automatically merged. If the currencies of the COD payments in the orders before merging are different, they will be left blank and need to be manually set.

After confirming your selection, click the "Merge Orders" button.

A merge task will be submitted. Please check the results in the task center later. If everything is normal, the system will merge the orders and generate a new order number.

[Manual Order Combination] Matching Rules

Scenario 1: All orders to be merged have completely identical warehouses and logistics channels.

• After the merger, the unified warehouse and logistics channels for all orders will be used by default.
• Within the current compliance options available on the platform, manual modification of warehouse and logistics channels is supported.

Scenario 2: Orders to be merged have inconsistencies in either the warehouse or the logistics channel.

• The warehouse and logistics channel fields on the merge page are not pre-filled by default; you need to complete the settings through "Quick Merge" or "Manual Selection".

  1. Quick Merge: After selecting the recipient information, simply click "Merge Orders".

  Matching rules: By default, the warehouse and logistics channels for orders placed at this delivery address will be used.

  2. Manual Selection: Select the recipient information, warehouse, and logistics channel, then click "Merge Orders".

  Only home delivery logistics channels are supported; store delivery logistics cannot be selected.

   

【Smart Order Consolidation】Operation Steps

Smart order merging automatically merges orders that meet certain criteria based on default rules. The following are the steps for smart order merging:

Step 1:

On the "Pending" order page, click the "Smart Order Consolidation" button in the upper right corner.

Step Two:

Set the range of orders to participate in smart merging.

• All pending orders: refers to all pending orders without any filter settings .
• Orders pending processing under filter conditions: This refers to all pending orders displayed after setting filter conditions in the filter bar.

Click "Start Merging" and the system will begin analysis. If at least two orders meet the smart merging rules, a merge task will be automatically generated.

Step 3:

Intelligent order merging is an asynchronous operation that takes some time to process. Once the processing is successful, a notification will be sent to the task center. After the task is generated, click "View Pre-Merged Orders" in the task center to jump to the "Order Merging" page.

Step Four:

On the "Merge Orders" page, you can see orders that meet the "Smart Merge Orders" criteria. You can adjust the relevant order data as needed, and after confirming your selection, click the "Merge Orders" button.

A merge task will be submitted. Please check the task center for the results later. If everything is normal, the system will merge the orders and generate a new order number.

【Cancel Order Consolidation】Instructions

If you need to cancel a combined order, here are the steps:

Single cancellation:

• In the merged order list, find the order you want to cancel the merge, and click the "Cancel Merge Order" button for that order.

Batch Cancel Merge:

• In the merged order list, select the orders you want to cancel the merge, and click the "Cancel Merged Orders" button on the page.

• In the pop-up window, confirm that you want to cancel the merge operation.

The system will attempt to cancel the merger. If successful, the order will be restored to its initial state.