Combine orders

Merge is the function of merging two or more quantity orders into one order. This can help you process orders more efficiently, reduce shipping costs, and provide better customer service. Merge orders can be executed manually, or smart rules can be used to automatically merge eligible orders.

• Precautions
• Manual and single
• Smart and single
• cancel and single

Precautions

1. Only orders with pending status can be merged.
2. When merging orders manually, please ensure that the order complies with the merging rules, otherwise the merging will fail.
3. Canceling a merged order can only cancel the entire merged order, and splitting partial orders is not supported.
4. Smart merged orders require the following conditions to be consistent: country/region, store code, name, mobile phone number, administrative area (level 1-3), zip code, address 1, address 2

Manual and single

Manually merging orders requires you to manually select which orders to combine. Here are the steps to merge orders manually:

Step 1：

In the "Pending" order list, select the order you want to combine. You can select 2 to 20 combined orders, and click the "Merge Order" button on the page.

Step 2：

Go to the next step of "Merge Orders" and fill in and select the correct information on this page. Information filling instructions:

• Receiving information: All receiving inquiries in the selected quantity order will be listed. This inquiry cannot be edited on this page and can only be selected.
• Warehouse: If you have a single warehouse, you don’t need to choose by default, if you have multiple warehouses, you can choose to adjust
• Shipping method: Select the shipping method according to the selected warehouse conditions
• Payment collection: If the currencies of the payment collection of the merged orders are the same, they will be merged automatically. If the currencies of the payment collection of the orders before merging are inconsistent, they will be left blank and need to be set manually.

After confirming your selection, click the "Merge Orders" button.

The merge task will be submitted, please check the result in the task center later, if everything is normal, the system will merge the order and generate a new order number.

Smart and single

Smart merge order is to automatically merge eligible orders according to preset rules. Here are the steps to smartly merge orders:

Step 1：

On the "Pending" order page, click the "Smart Merge" button in the upper right corner. The system will scan and analyze the pending orders. If at least 2 orders meet the smart merge rules, the system will generate a merge task.

Step 2：

Smart merge orders are asynchronous operations and take some time to process. After successful processing, a notification will be displayed in the task center. After the task is generated, click "View Pre-merge Order" in the task center to jump to the "Merge Order" page.

Step 3：

On the "Merge Orders" page, you can see that orders that meet the conditions of "Smart Orders" will be displayed on the page. You can adjust the relevant order data as needed. After confirming your selection, click the "Merge Orders" button.

The merge task will be submitted, please check the result in the task center later, if everything is normal, the system will merge the order and generate a new order number.

cancel and single

If you need to cancel a consolidated order, here are the steps to cancel a consolidated order:

Single cancellation:

• In the list of merged orders, find the order you want to unmerge, and click the "Cancel Merge Order" button of the order.

Bulk unmerge:

• In the list of merged orders, check the multiple orders you want to unmerge, and click the "Unmerge Order" button on the page.

• In the popup, confirm that you want to cancel the merge.

The system will process the unmerge, and if successful, the order will revert to the original order status.