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Update order

Updated

If the platform (SHOPLINE and SHOPEE) order information is adjusted (the adjustment content may include: consignee information, delivery method, product information), then in order to keep the order information in OneWarehouse consistent with the platform, we can use the order update operation Synchronize the latest information of the platform. The following will introduce:

 

Matters needing attention

  • Only [Pending] and [Obsolete] orders support updating orders
  • If the order has pre-occupied inventory, please release the pre-occupied inventory before executing the update order
  • Currently, only SHOPLINE/SHOPEE platform orders are supported, non-SHOPLINE/SHOPEE platform orders cannot be updated
  • Prerequisites for updating platform orders: The store has not been unbound from the OneWarehouse account. If the store has been unbound, the order information will no longer be updated
  • At present, only [Shipping/Delivery Information] and [Product Details] data are updated, and [Order Status], [Payment Status], and [Delivery Status] are not updated.

 

Operation steps

Step 1: Enter the order management interface, check the order that needs to be updated in the status of [Pending] or [Obsolete]

Go to OneWarehouse "Order" > "Order Management" to search for the order that needs to be updated, and select the order

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Step 2: Operate 【Update Order】

Select the "Update Order" button above the order header

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Select [Update now], the system will communicate with the platform data and synchronize the latest order information

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Step 3: Update the order result

After the synchronization is complete, you will be notified of the updated order execution results in the [Task Center] in the upper right corner

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Analysis of the result of update failure:

    • Orders that are not connected to the sales platform cannot be updated - if the selected order contains non-SHOPLINE/SHOPEE orders, this prompt will appear
    • The order data of the sales platform is abnormal and cannot be updated—the communication may be abnormal, please try again later, if it cannot be resolved, please contact our staff
    • The request timed out, please try again later——The communication may be abnormal, please try again later, if you can't solve it, please contact our staff
    • The order has pre-occupied stock, please release the pre-occupied stock first and then perform an update——The selected order has pre-occupied stock, please release the stock first and then update the order

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