Using the Order Splitting Feature

Feature Description:

The order splitting feature in OneWarehouse is designed to handle complex business scenarios such as partial product shortages, logistics restrictions, or stock distributed across different warehouses. By splitting a single order into multiple orders for settlement and shipment, it helps you complete order processing more flexibly and efficiently.

Important Notes

• Order Numbering Rules: Sub-orders generated after splitting will have a suffix "-N" added to the original order number.

  Example: If the original order number is 001, the first sub-order after splitting will be 001-1. If further sub-orders are created, they will be numbered 001-2, and so on.

• Platform Synchronization Limitations (Important): If the order originates from an external marketplace platform, the information of the sub-orders after splitting (such as order details, tracking numbers, logistics status, etc.) will not be sent back to the marketplace. It is recommended that you communicate with customers in advance that the order has been split for shipment and manually provide the corresponding sub-order numbers and shipment tracking numbers.

• Order Splitting Cancellation Restrictions:

  • You can restore the order to its pre-split state by selecting any one of the original or sub-orders after splitting (the system will delete all sub-orders and restore the original order).

  • Prerequisite: Cancellation of order splitting can only be successful when the original order and all sub-orders are in the "Pending" status.

【Order Splitting】Step-by-Step Instructions

Step 1: Select Orders and Split

You can choose to split a single order or multiple orders in bulk.

• Single Order Splitting:

• Bulk selection of orders for splitting:

System Auto-Filtering Rules: The system will automatically filter out orders that cannot be split. The following orders do not support splitting:

1. Orders not in the "Pending" status.

2. Orders containing only single-item products or bundled products.

3. Orders currently undergoing other splitting tasks.

Step 2: Fill in Sub-Order Information

In the splitting popup, fill in the following information as needed:

• Quantity to Split: Specify the quantity of each product to split out (cannot exceed the original order quantity; at least one item must remain in the original order).
• COD Amount: If the original order is Cash on Delivery (COD), enter the COD amount for the sub-order here (the amount for the original order will be automatically reduced).
• Warehouse: You can reassign the shipping warehouse for the sub-order being split out.
• Split Out Out-of-Stock Products: If some products are out of stock, they can be split out separately. (Note: If all products in the order are out of stock, splitting is not possible, see setup details).
• Execute Shipment (Optional): Check this option to automatically execute shipment for both original and sub-orders after splitting. If you need to edit the order again or do not wish to ship immediately, do not check this option.

Step 3: View Results

Go to the "Task Center" to view the results of the order splitting.Click Search Orders to quickly locate the original and sub-orders just split.

【Cancel Order Splitting】Step-by-Step Instructions

Step 1: Select Cancel Order Splitting

You can cancel order splitting individually or in bulk for original or sub-orders.

• Single order cancel splitting entry:

• Bulk cancel splitting entry:

Execute Shipment After Canceling Splitting (Optional): Check this option to automatically execute shipment after restoring to the original order; if shipment is not needed immediately, do not check this option.

Step 2: View Results

Go to the "Task Center" to view the results of the cancel splitting action and confirm whether the order has been successfully restored to its original state.

【Order Splitting Intelligent Alerts】Setup Guide

This feature identifies order scenarios requiring splitting in advance (such as products with different temperature requirements, products with or without batteries, products distributed across multiple warehouses, etc.) and provides warning alerts to prompt users to manually split orders, improving order processing efficiency and accuracy.

Setup Steps:

1. Go to "Settings" > "Order Splitting Settings", turn on the splitting alert switch, and select the business scenarios for which you want to receive alerts:

Option Descriptions:

• "Order contains products with different temperature requirements": When an order includes products stored under different conditions, a splitting alert will be issued.
• "Order contains both battery-powered and non-battery-powered products": When an order contains both lithium battery and non-lithium battery products, a splitting alert will be issued.
• "Order contains products requiring single-item shipment": If products are set to "single-item shipment" and conditions are exceeded, the system will remind you to split the order.
• "Using multiple warehouses can effectively fulfill the order": When products in an order are located in multiple warehouses, a splitting alert will be issued. This alert is visible to users who use multiple warehouses.

2. Effect: Orders in "Pending" status that meet the selected conditions will display the "Pending Reason" in the order list as "Pending Splitting", prompting you to manually split the order.

【Splitting Out Out-of-Stock Products】Step-by-Step Instructions

If you want to split out out-of-stock products with one click, you must complete the following steps in order; otherwise, the feature will not work.

Step 1: Complete Pre-Settings(Failure to follow this setting will cause the feature to be ineffective)

1. Go to "Settings" > "Shipping Settings" > "Execution Shipping Type" > "Out-of-Stock Pre-Allocation Rules", and check "Out-of-stock products do not affect inventory pre-allocation for in-stock products in the order".

Step 2: Pre-Allocate Inventory for In-Stock Products

In the order list, click "Execute Shipment" once on the target order. This action pre-allocates inventory for in-stock products so the system can accurately identify out-of-stock products in the order.

Step 3: One-Click Split Out Out-of-Stock Products

Click "Split Order" for the order, then click "Split Out Out-of-Stock Products". After the system prompts "One-click split out of out-of-stock products successful," you can return to the order management page to view the split original and sub-orders.