1. Function Overview

OneWarehouse's "Multi-Warehouse Function" allows merchants to connect and manage multiple physical warehouses under the same account. To activate the multi-warehouse service, please contact your sales representative or online consultant first.

For orders created by sales platforms or OpenAPI that have not yet been assigned a shipping warehouse, you can:

• Manually assign the shipping warehouse;
• Enable "Automatic Warehouse Selection," where the system chooses a warehouse based on delivery area, inventory, and warehouse priority order.

2. Important Notes

• At least two active warehouses are required
  If only one warehouse is active, the multi-warehouse configuration will not be displayed on the page; after restoring multiple active warehouses, please recheck the automatic warehouse selection settings.
• Automatic warehouse selection is off by default
  To enable automatic warehouse selection, at least one strategy factor must be turned on, and at least one warehouse must participate in automatic selection. If no warehouses participate, the automatic warehouse selection settings cannot be saved.
• Only active authorized warehouses can be selected
  Disabled warehouses no longer support creating new inbound or outbound orders, but past inventory and transaction records can still be queried.
• Each inbound order can only be assigned to one warehouse
  When creating an inbound order, please confirm the target warehouse for this batch of goods.
• Logistics channels are associated with warehouses
  Automatic warehouse selection considers logistics matching. If a warehouse does not support the logistics required by the order, it may still be selected due to higher inventory fulfillment rates, but you will need to reselect an available logistics channel afterward.
• The system will not override already assigned warehouses
  If the warehouse has been assigned by upstream sources, manual editing, or batch operations, the system will not perform automatic warehouse selection again or override that setting.

3. How Do I View and Manage My Warehouses?

Go to [Settings] > [Shipping Settings] > [Multi-Warehouse Settings] to view the warehouses currently connected to your account.

Warehouse information includes:

• Warehouse name and supported temperature zones
• Status: Divided into "Active" and "Disabled" (disabled warehouses no longer support creating new inbound or outbound orders but do not affect historical data queries).
• Warehouse address: Displays the complete detailed address at all levels.

(Note: When you have only one active warehouse, the system will prompt that multi-warehouse service is not yet activated. Detailed multi-warehouse settings are only shown when there are multiple active warehouses.)

4. Automatic Warehouse Selection Settings

After enabling automatic warehouse selection, the system will automatically choose the most suitable warehouse for orders. Enable path: [Settings] > [Shipping Settings] > [Multi-Warehouse Settings] > click "Enable" or "Settings."

4.1 Core Strategy Factors (Fixed Execution Order)

The system executes strategy matching in the following order during automatic warehouse selection:

① Delivery Area Matching Strategy (Hard Filter)

• Logic: The system compares the order's delivery address with each warehouse's configured "Deliverable Areas." Warehouses that do not cover the delivery address are excluded and do not participate in further selection.
• How to set:

step1 Selection strategy: Delivery Area Matching Strategy, set status to On

step2 Click "Delivery Area" on the right side of the warehouse list; supports precise control down to Continent → Country → Province/State → City levels. (Selecting a higher-level node includes all subordinate areas.)

② Inventory Priority Strategy (Inventory and Logistics Matching)

Among warehouses filtered by delivery area, the system makes decisions based on "Inventory Fulfillment Rate (total available inventory for the order ÷ total order quantity)" and "Logistics Matching":

4.2 Prioritize Local Delivery (Reduce Cross-Border Logistics Costs)

If your warehouse delivery areas include non-local regions (possible cross-border shipments) with overlapping delivery areas, the interface will display the "Prioritize Local Delivery" setting.

• Logic: When enabled, given all other strategy factors are met, if the order's recipient country/region matches the warehouse's country/region, the system will prioritize assigning that local warehouse for shipping, overriding the original priority.

(Note: If multiple local warehouses meet the condition, internal sorting will be based on the "Warehouse Priority" below.)

4.3 Warehouse Priority Order (Fallback Rule)

In the automatic warehouse selection settings list, you can drag and drop to reorder warehouses participating in automatic selection.

• Toggle switch: Indicates whether the warehouse participates in automatic selection.
• Drag order: The higher the warehouse is placed, the higher its priority. When multiple warehouses have identical performance across strategy factors (such as inventory and logistics), the system will use this order as the final basis for warehouse assignment.

(Note: Disabled warehouses cannot be reordered in priority.)

5. Outbound and Inbound Operations

5.1 Inbound Operations: How to Ship Goods to a Specified Warehouse?

Create a Single Inbound Order

On the inbound order creation page, select the target warehouse for this batch of goods in the "Sending Warehouse" field.

Batch Import Inbound Orders

After downloading the import template, fill in the correct warehouse name in the "Warehouse" column. Please ensure the name matches the warehouse name in the system exactly.

5.2 Outbound Operations: Handling When Automatic Warehouse Selection Is Disabled

If you choose to "Disable Automatic Warehouse Selection," each order requires manual assignment:

• Single Edit: Edit and select the warehouse directly in the order details.

• Bulk Edit: Select multiple orders in the order list and use the "Bulk Modify Warehouse/Logistics" function.

💡 System Optimization Reminder (Automatic Store Information Completion): For orders matched with "Store Delivery" or "7-11 Cross-Border" logistics after automatic warehouse selection, the system will automatically connect to the address database to retrieve and fill in the latest convenience store name and detailed address, ensuring smooth fulfillment. (Note: If you have manually edited the warehouse or logistics for an order, the system will fully respect your manual settings and will not overwrite them automatically.)

6. Inventory Management: How Is Multi-Warehouse Inventory Displayed?

The same product (SKU) can be stocked simultaneously in different warehouses, and the system will calculate them separately and independently.

• List Display: In the [Inventory Management] list, if the same product is stocked in two warehouses, it will show as "two separate entries." You can use the "Warehouse" filter above to view inventory status for a specific warehouse alone.

• Details and Export: When searching for a specific SKU, you can clearly see inventory differences across warehouses. Select the SKU and click "Export" to view historical inventory records.