Function Description:
Store closure refers specifically to the fact that after 711/FamilyMart Logistics executes and ships the order, the pick-up store selected by the consumer encounters the following conditions: store decoration, summer vacation, relocation, store number change, unavailability of goods on a specific day, or weather conditions. Due to temporary conditions such as store closures and other reasons, the goods cannot be delivered to the pick-up store normally. At this time, it is necessary to change the delivery stores and let FamilyMart/711 Logistics deliver the goods to the new stores.
- Precautions
- Notification of transfer issues
- How to handle transfer issues
- Failure to reselect a store after the deadline
- other suggestion
Precautions
- Deadline for changing stores:
- 711B2C: Replacement must be made before 9:30 on the day (D) + 2 days after receiving the store closure notice.
- FamilyMart B2C: Replacement must be made before 23:59 on the day (D) + 6 days after receiving the store closure notice.
- After changing the store, the order does not need to be shipped again.
- After you change a store, you cannot change it again unless the store closes again, so please check for accuracy before updating.
- Logistics expects to automatically re-deliver within 1 to 2 days.
- If the store fails to reselect a store within the time limit:
- 711/FamilyMart B2C: You will enter the return process, and the package will be returned as a factory return.
- For Shopee orders, the OW system does not support changing stores. Consumers need to click on Shopee’s promotion to change stores.
Notification of transfer issues
Notice 1:
When a pending store close order occurs, OneWarehouse will send you a notification reminder in the Task Center and will mark your order as a 'pending store closing order' to ensure you don't miss any important information. You will need to contact the consumer and ask for a new pickup store. Select a new store during the store change period.
Notice 2:
If you do not log in to the system frequently, it is recommended that you turn on the real-time notification of store closing and transfer in the email notification, "Settings" > "Notification Settings" > "Real-time Notification" > "Store Closing and Transfer", when the order is closed and transferred When the time comes, an email notification of the store closing will be sent to your email address immediately.
How to handle transfer issues
Step1:
When the notification reminder of "Pending Stock/Outstanding Stock" is displayed in the "Order Management" interface, you can click on the reminder and the system will automatically jump to the pending orders.
Or when you go to "Orders"-"Order Management" of "Pending Stock/Outstanding Stock", the system order will show the door close to transfer order prompt.
Step2:
In the "Action" field, select "Modify store/shipping date"
Step3:
Shipping date: Automatically brought out according to the date of operation (according to the logistics provider's regulations, it cannot be modified by yourself). The rules are: if the operation is before 11:00 on the same day, the shipment date defaults to the same day, if the operation is after 11:00, it is The second day's date.
Store: Please select a new store (it will jump to 711/FamilyMart's electronic map to click on) and click on the store to confirm.
Step4:
After clicking "OK", the store change is successful, and the order will be transferred from "Pending" to "Processed". For detailed logistics status, please check OneWarehouse's logistics track.
Failure to reselect a store after the deadline
If the store does not select a new pickup store within the deadline, the package will be returned to the factory. This order will be automatically moved to the "Store Closed Transfer" - "Expired" order status.
other suggestion
If it is necessary to re-ship the goods, the store can refer to the following suggestions:
-
Haven’t received the returned package yet, but the product is in stock
-
- Send using other delivery methods, such as: home delivery, mail
- Use the consumer's information to re-place an order and use the new order to ship
> The consumer's consent is required before using the consumer's information to re-place an order
> When placing an order, please note that you must select a store without transfer. - Use the method of adding new orders in the background to place a new order for the customer and use the new order to ship the goods.
-
The returned package has not been received and the product is no longer in stock.
- After waiting for the package to be returned to the warehouse and restocked, use the consumer's information to place a new order, or use the method of adding an order in the background to place a new order for the customer and use the new order to ship the goods.
If you have any operational questions, you can reply directly or log in to the backend to contact our online consulting team. Thank you.
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