Synchronize order settings (product price and currency rules)

Function Overview

Once you link your e-commerce platform store to OneWarehouse, the system will automatically synchronize the store's order information. The system offers two synchronization modes for the "product price" and "currency (currency unit)" values ​​in orders, allowing you to flexibly configure them according to your actual accounting and customs clearance needs.

Detailed Explanation of Two Synchronization Modes

Choose the most suitable pricing model based on your business scenario:

A. Prioritize the price of items in the order (system default)

• Logic : The system will prioritize fetching the actual price and currency of the goods in the order from upstream platforms (such as SHOPLINE/Shopee) .

• Fallback Trigger : If the product price transmitted from the upstream order is 0blank or abnormal, the system will automatically replace it with the product unit price and currency maintained in the OW system to ensure that the order can be successfully submitted to the next stage of the process.

• Suitable for sellers whose product prices fluctuate frequently with platform promotions and who prefer to base their prices on the actual amount paid by consumers.

B. Prioritize using OW product information for pricing.

• Logic : Regardless of how much money a consumer spends on the platform, the system will forcibly retrieve the unit price and currency set in the OneWarehouse product profile as the order value.

• Applicable scenarios : Cross-border sellers or B2B businesses where the declared or outbound value needs to be based on a fixed standard (OW system pricing) and is not affected by front-end promotions or discounts.

Key limitations and precautions (very important)

⛔️ OW product unit price "must never be 0"

• Regardless of which mode you choose, you must ensure that the "unit price of goods" in the OW system is greater than 0 and cannot be empty .

• Risk warning : If the unit price is 0, it may cause anomalies or order delays when the order is transferred for shipment or customs declaration because the system cannot recognize the valid price.

⚠️ Scope of application limitations

• This setting only applies to automatically synchronized orders that have been linked to a store .

• This rule does not apply to orders created through "Manual Creation", "Excel Batch Import", or "OpenAPI Connection" (the price entered during creation will be used directly).

Operating steps

Part 1: Changing the Store's Synchronous Pricing Mode

1. Go to [Settings] > [Sales Platform Settings] , find the store you need to configure, click the "... (More Actions)" button on the right, and select [Synchronize Order Settings] from the drop-down menu.

2. In the pop-up window, select the mode you need (prioritize the price of the product in the order / prioritize the price of the product consultation from OW), and click "Confirm" to take effect.

Part Two: Inspect and Maintain OW Product Prices (Foolproof Inspection)

To avoid orders being flagged as invalid due to a price of 0, please be sure to check the product prices in the OW system regularly:

1. Go to [Products] > [Product Management] , search for your product by SKU number or name, and click [Edit Product] on the right side of the product.

2. On the product details page, find and set the "Unit Price" and "Currency Unit" (make sure the value is > 0 and the currency unit is not empty ), and then save.