Return Management

Function description

OneWarehouse has added a [Return Management] module. If a package that has been sent needs to be returned due to some reason (such as consumer rejection, failure to pick up, product defect, etc.), you can manage returns in OneWarehouse. Depending on the type of return, return orders can be divided into two forms:

1. "Return": Return to the original route if the consumer refuses to accept it or the consumer fails to pick it up after delivery;
2. "Customer return": After the consumer signs for receipt, the product will be returned by self-mail.

• Precautions
• [Create a return order] Operation steps
• [Create Customer Chargeback] Operation Steps
• [Bulk import of customer refund orders] Operation steps
• 【Perform Return】Operation Steps
• 【Other functions】Operation steps

Precautions

• Only the original waybill return of orders with "out of stock" status is supported, and the return order will use the original waybill number for return.
• OneWarehouse's existing process will automatically create a "shipping return order" based on the "logistics status" of the order (such as returns, etc.).
• When creating a "customer return order", merchants are not supported to select "custom logistics" and "custom address" at the same time.
• When creating a "customer return order", if the combined product is added manually, the verification will be based on the latest combined product structure; if the combined product is automatically filled in through a matching order, the verification will be based on the combined product structure in the original outbound order.
• If the combined goods in the original outgoing order are deleted, they will be converted into ordinary goods according to the combined product structure in the original outgoing order when the return is executed.
• Batch import of return orders only supports files in .xlsx, .xls, and .csv formats, and the file limit is within 5MB.
• Batch import only supports "customer return orders" and does not support the original "shipment return orders".

[Create a return order] Operation steps

Enter OneWarehouse Returns>>Return Management, click the "Return Original Waybill" button, and the "Return Original Waybill" pop-up window will pop up.

Enter the keyword and click to search for the order, check the order that needs to be returned, and click "Complete" to create it successfully. The information on the original waybill will be automatically filled in the return form.

[Create Customer Chargeback] Operation Steps

Enter OneWarehouse Returns >> Returns Management, click the "Create Return Order" button to enter the "Create Return Order" page

• Basic information
  • Required information: Merchant return order number, shipping method
    • If you select customized logistics as the delivery method, you need to fill in the logistics channel name and waybill number.
      
• Shipping information
  • Required information: country/region, sender’s name, sender’s mobile phone number, state/province, city/county, address1
  • Optional information: email, region, postal code, address2
    
• Return information
  • Required information: Return address type
    • If the return address type selects warehouse, the return warehouse must be selected.
    • If you choose a custom address as the return address type, you need to fill in the receiving information.
      • Required information: country/region, recipient’s name, recipient’s mobile phone number, state/province, city/county, address1
      • Optional information: email, region, postal code, address2
        
• Returned goods
  • Click "Add Product"/"Select Product", a new product pop-up window will pop up, enter the keyword and click to search for the product, check the product that needs to be returned, and click "Finish" to add it successfully.

Enter the quantity of returned goods and click "Save" to create a successful creation.

You can also add a matching order when creating a customer return order. Click the "Matching Order" button to pop up the "Matching Order" pop-up window.

Enter the keyword and click to search for the order, check the order that needs to be matched, and click "Complete" to complete the matching. The original waybill information will be automatically filled in the return form.

[Bulk import of customer refund orders] Operation steps

Enter OneWarehouse Returns >> Returns Management, click the "Import" button, and the "Batch Import" pop-up window will pop up.

Click "Import Template Download", fill in the information according to the prompts and save it.

• Required information: Merchant return order number, logistics channel (if the logistics channel selects customized logistics, the logistics channel name and waybill number are required), shipper name, shipper mobile phone, shipper country/region, shipper level Administrative region, secondary administrative region for shipping, shipping address 1. Return address type (if the return address type selects warehouse, the warehouse is required; if the return address selects a custom address, the recipient name, recipient mobile phone, recipient country/ Region, receiving first-level administrative area, receiving second-level administrative area, receiving address (1 required), SKU code, quantity
• Non-required information: sending third-level administrative area, zip code, sending address 2, receiving third-level administrative area, receiving zip code, receiving address 2, package size (length), package size (style), package size (height) ), return order product unit price, product unit price currency

After filling in and saving the information, return to OneWarehouse and click "Select File" to import the filled-in file. After the upload is successful, click "Import" to successfully submit the import task. The task results can be viewed in the "Task Center"

【Perform Return】Operation Steps

To execute a single return: Go to OneWarehouse Returns>>Return Management and click the "Execute Return" button in the operation bar

Execute returns in batches: Go to OneWarehouse Returns>>Return Management, check the orders that need to be returned, and click the "Execute Return" button

• For shipping return orders and customer return orders returned to the OneWarehouse warehouse, a return warehousing order will be automatically generated after the return is executed , and the return will be completed when the returned goods are put into the warehouse.
• Customer return orders returned to non-OneWarehouse warehouses will not generate a return receipt and must be marked manually to complete the return.

【Other functions】Operation steps

Edit return order

Enter OneWarehouse Returns >> Returns Management, click the "..." drop-down menu in the operation bar and select the "Edit" button to edit the return order information.

Void return order

To void a single transaction: Go to OneWarehouse Returns>>Return Management, click the "..." drop-down menu in the operation bar and select the "Void" button

Batch voiding: Go to OneWarehouse Returns >> Returns Management, check the orders that need to be voided, and click the "Void" button

Cancel a voided return order

To cancel a single transaction: Go to OneWarehouse Returns >> Returns Management >> Voided, and click the "Cancel Void" button in the operation bar.

Cancel voiding in batches: Go to OneWarehouse Returns >> Returns Management >> Voided, check the orders that need to be canceled and void, and click the "Cancel Void" button

Complete return

To complete a single return: Go to OneWarehouse Returns >> Returns Management >> Returns, and click the "Complete Return" button in the operation bar.

Complete returns in batches: Go to OneWarehouse Returns >> Return Management >> Returns, check the orders that need to be returned manually, and click the "Complete Return" button

• Manually mark complete return conditions:
  • The return order status must be "Waybill Generated"
  • The warehouse for the return order must be a "non-OneWarehouse warehouse"

Withdraw return

To withdraw a single return: Go to OneWarehouse Returns >> Return Management >> Returns, and click the "Withdraw Return" button in the operation bar.

To withdraw returns in batches: Go to OneWarehouse Returns >> Returns Management >> Returns, check the orders that need to be withdrawn and click the "Withdraw Returns" button

• Withdraw return conditions
  • The return order status must be "Returning"
  • When the return order is from "Hsinchu C2B" logistics, the status must be "In Stock/Empty"