1. How to check the outbound status and logistics track of an order?
Answer:To query the outbound status and logistics track of an order, you can use the [ Outbound Order Detail Query] API. This API provides two important fields to obtain relevant information:
-
order_status : This field reflects the status of the order being processed in the warehouse, which may include pending, to_outbound, completed, and canceled status. By checking this field you can find out the current processing stage of your order.
-
logistics_status : This field provides information about the order's logistics trajectory. It includes different statuses, such as in stock, shipped, signed for, returned, returned, problem item, arrived, etc. By checking this field, you can track the order's logistics status node.
Combining the information from these two fields, you can have a comprehensive understanding of the outbound status and logistics trajectory of the order.
2. How long will it take for the logistics track to be updated?
Answer: The update time of the logistics track is related to the system connection of the logistics provider. Our company has connected with the logistics provider's system. When the logistics provider pushes the latest trajectory data to us, the logistics status provided by us will be updated simultaneously. Generally, this enables the logistics trajectory data provided by us to be consistent with the data on the official website of the logistics provider.
It should be noted that for store distribution, there may be a certain delay due to the frequency of data push by the logistics provider, usually within 1-2 hours. Therefore, users should consider possible delays when querying logistics tracks.
3. [Outbound order detail query] What is the value and meaning of order_status in the API?
Answer: In the "Outbound Order Detail Query" API, order_status
the field contains 4 possible states, which are:
-
pending :
- Meaning: The order has just been created and entered the initial state of the OneWarehouse system from the API.
- Features: The order in this status has not yet been released to the warehouse. Orders in this status can be re-edited and manually reviewed to issue warehouse actions in the OneWarehouse system.
-
to_outbound (to be shipped out of the warehouse) :
- Meaning: The outbound order has arrived at the warehouse and is in the process of outbound operations.
- Features: Before the operation is completed, if you do not want to ship the goods, you can try to intercept the order (Method 1: Operate "Intercept Order" in the OneWarehouse system; Method 2: Intercept the order through the "Cancel Outbound Order" interface). Is it actually possible? If the interception is successful, whether the interception is successful will be reported back based on the warehouse progress.
-
completed (out of the warehouse) :
- Meaning: The warehouse operation has been completed and the order has been shipped successfully.
- Features: It represents the completion of the life cycle of the order in the library and cannot be intercepted by the system.
-
cancelled :
- Meaning: Indicates that the order is in a voided state and will not be shipped.
- operate:
- Method 1: You can change the order with status "Pending" to "Voided" through the "Create Outbound Order" interface.
- Method 2: Change the "pending" order to "voided" in the OneWarehouse system.
4. [Query of outbound order details] What is the value and meaning of logistics_status in the API?
Answer: In the "Outbound Order Detail Query" API, logistics_status
the field contains seven possible states, which are:
-
undelivery : Indicates that the goods are currently in the process of being stocked and have not yet been handed over to the logistics end.
-
delivered : Indicates that the goods have been successfully delivered to the logistics end and logistics transportation has begun.
-
Received : Indicates that the goods have been successfully signed for by the consumer and the transaction is completed.
-
Returning : Indicates that the goods are in the return process, that is, the consumer has initiated a return application, but the return has not yet been completed.
-
Returned : Indicates that the goods have been returned and the return process has been completed.
-
Problem (problem piece) : Indicates that an abnormal problem occurred during the logistics process of the goods. For specific problems, you need to contact the logistics provider for further understanding.
-
arrived (arrived) : Indicates that the goods have successfully arrived at the destination store.
It should be noted that it will only be generated when order_status
it is completed logistics_status
. This condition ensures that corresponding logistics status information is only available when the order is completed.
5. [Query Inventory] The meaning of various types of inventory in the API
-
qty_good (good stock) :
- Product attributes: good product
- Meaning: Total inventory, that is, the actual number of good products in the warehouse.
-
qty_lock (good product pre-occupied inventory) :
- Product attributes: good product
- Meaning: The quantity of good products occupied by orders waiting to be shipped, that is, the number of good products occupied by orders that have not yet been shipped out of the warehouse.
-
qty_freezed (good product frozen inventory) :
- Product attributes: good product
- Meaning: For frozen good product inventory in the OW system, frozen inventory is equivalent to occupied inventory and cannot be used by orders.
-
qty_available (good product available inventory) :
- Product attributes: good product
- Meaning: The calculation method is good product inventory - good product pre-empted inventory - good product frozen inventory, which represents the remaining inventory of good products that have not been used by orders.
-
qty_on_way (inventory to be accepted) :
- Meaning: Inventory that has been created with a warehousing order but has not yet been completed, that is, inventory to be accepted.
-
qty_bad (defective product inventory) :
- Product attributes: defective product
- Meaning: The total inventory quantity of defective products, including purchase receipt orders, return receipt orders, overstocked inventory, as well as the inventory reduction of defective product shipments and losses.
-
qty_bad_lock (defective product pre-occupied inventory) :
- Product attributes: defective product
- Meaning: The number of defective products occupied by orders waiting to be shipped, that is, the number of defective products occupied by orders that have not yet been shipped out of the warehouse.
-
qty_bad_available (available inventory of defective products) :
- Meaning: Available defective product inventory, calculated as defective product inventory minus defective product pre-occupied inventory, represents the remaining inventory of defective products that have not been used by orders.
6. How can I obtain information related to store codes and store names of store distribution logistics?
Answer: If you want to obtain information related to the store code and store name of store distribution logistics, you can use the "Store List Paging Query" API. This API usually provides a paged query method, allowing you to obtain store-related information, including store codes, store names, and other possible related information. By calling this API, you can easily obtain the store information you need for corresponding business operations or queries.
7. Do you provide the warehouse logistics code?
Answer: Yes, the warehouse distribution logistics code is provided by us. During the testing phase and launch process, we will provide corresponding warehouse logistics codes to ensure smooth system integration and correct business operations. If you have any related needs or questions, please feel free to contact us and we will be happy to assist you.
8. Is it possible to edit orders through API?
Answer: Yes, you can update the order information again through the [Create Outbound Order] interface. However, it should be noted that it can only be updated again when the order is in the status of "pending" or "voided".
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